Shipping policy

Thank you for shopping with Elezabel.com! Below are the details regarding our updated shipping methods, timelines, and policies.

Shipping Methods

  • Carrier: We ship using the best carrier available based on proximity to the warehouse, ensuring your package reaches you as efficiently as possible.
  • Tracking Information: A tracking number will be sent to your email once your order has been processed and shipped.
  • Flat Rate Fees:
    • Standard Shipping: $10
    • High-Season Shipping (November/December): $15
    • Puerto Rico: $18

Processing Times

  • Standard Orders: Please allow up to 7 calendar days for your order to begin shipping.
  • Pre-Order & Customized Products: These items require additional preparation time and may take up to 30 days to ship, depending on the product.

Missing or Lost Packages

At Elezabel.com, we strive to ensure your packages arrive safely. However, once the package is handed over to the carrier, we rely on their tracking and delivery services.

  1. What to Do if Your Package is Missing:

    • Check your tracking information for updates on delivery.
    • If you believe your package is lost or delivered to the wrong address, follow the carrier's missing package guidelines (e.g., USPS, FedEx, UPS, etc.).

  2. Contact Us:

    • If the carrier confirms the package is lost and cannot be recovered, please email us at contact@elezabel.com.
    • We’ll work with you to determine the best path forward, including potential replacements, if applicable.

Additional Notes

  • Shipping timelines and fees are subject to change during high seasons or due to unforeseen circumstances.
  • Please ensure your shipping address is accurate at checkout, as we are not responsible for delays or lost packages due to incorrect addresses.

We appreciate your trust and patience as we work to deliver your order with care. For any questions or concerns, please contact us at contact@elezabel.com.